BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. After calling Rainbow shops customer service several times I never heard from the district manager.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I left the store, called Rainbow customer service, and spoke with a representative and she advised said that was not correct ,the transaction could be reversed She stated a District manager would be contacted to resolve this issue then call me. The other manager stated it could not be reversed I had to accept the total store credit and the amount of $46.52 that I paid with my debit card will not be returned to my card. They both called another manager to assist. ![]() However, the manager did not know how to reverse the transaction that was input. The manager advised the associate she was incorrect and had to refund the original amount paid which was the store credit of $15.89 and apply $46.52 back to my debit card. The sales associate stated she could only give me store credit in the total amount of $***** for my return. returned items within the 7 day return policy timeframe to the store #***** on. I paid with $15.89 store credit and $46.52 on my debit card. I purchased items on for a total of *****. I will be more that happy to provide any documentation should the company contact me. After reading online BBB reports, it is clear that my situation is not an isolated incident and more needs to be done to address the unfair, if not, illegal, return policy and practices of Rainbow. ![]() I will also warn people about the establishment. In addition, Rainbow has the benefit of making interest off these transaction overages.I definitely will use my credit, as I will not give the company more leverage. This is an unfair business practice that forces customers to purchase more merchandise or get frustrated and not come back to redeem the credit.benefiting the company. I wanted the option to receive my refund as tendered only a few minutes ago. Since she had done what the company had allowed her to do, I would contact them myself. I refused and explained that it was not just about me, it is the principal of having fair practices for everyone. When I mentioned that I had been in retail for over 3 decades and the company should have an option to return funds as spent, the manager offered to buy back my entire merchandise credit. I asked what would happen if I had paid the difference in cash.She said that I would still get the merchandise credit. She claimed that the register automatically issues a merchandise credit. The manager refused to process my return as partial store credit and partial credit card. Since there were no other items in the size I needed, I asked to return the one item. I realized one item was the wrong size immediately after the sale. I returned later in the month and made a purchase of three items using the full credit and an additional amount on my **** card. I was told I was two days late and the policy was on the receipt. I returned a couple weeks later and was issued a store credit. I made a purchase and asked if I could return if it didn't work with the outfit. ![]() However its and I still haven't received the refund for the 3 rd pair. I checked the tracking and ***** confirms they received both packages containing the 3 pairs of shoes. The one pair that was broken was sent separately in the original plastic packaging it came in. 2 pairs were able to be shipped in a box together thats the two i did receive the refund for. I went to ***** on March 4th and returned all 3 pairs. I was told yes you can send them all back or return in store. I asked about sending the other two which i didnt like the fit. I called and was told to return the boots using the ***** label that was in my package. These boots were delivered to me I wore them one day and by the time I was walking to my car to leave work the ENTIRE sole was hanging half way off. The boots in question that were not refunded were the black patent leather zip booties. I have contacted Rainbow shops several times regarding this and I have only received refund and confirmation for the two pairs. ![]() The ***** tracking confirms all 3 were sent back to the warehouse. I returned 3 pairs of boots and only received refund for two pairs.
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